Fluum gives solopreneurs the flexibility to cancel packages that have not yet been consumed. This means if a client has purchased a package but hasn’t used any of its sessions, you can cancel it directly from your dashboard, with the option to refund or keep the payment depending on your policy.
When Can a Package Be Cancelled?
- Eligible: A package is cancellable if no sessions have been used.
- Not Eligible: If the client has already consumed one or more sessions, the package can no longer be cancelled in full.
How to Cancel a Package
- Go to your Sales tab.
- Locate the package you want to cancel.
- Click Cancel.
- Choose whether to:
- Refund → issue a full refund to the client.
- Do not refund → cancel the package without returning funds.
Once confirmed, the package is marked as Cancelled in your records.
Refund Handling
- Refund option: Fluum processes the refund automatically through your connected payment provider (e.g., Stripe).
- No refund option: The cancellation is logged, but the payment is retained.
- Partial refunds: Currently not supported through the automated flow. If you need a partial refund, you must contact the team via Whatsapp or email support.
Best Practices
- Set a clear cancellation and refund policy for your clients to avoid confusion in your T&C.
- Always double-check whether any sessions have been consumed before cancelling.
- Use cancellation strategically for exception cases (e.g., wrong purchase, change of plans, mistaken order).
FAQs
Q: Can I cancel a partially used package?
No. If any sessions have been consumed, the package cannot be cancelled in full.
Q: What happens to the client’s booking after cancellation?
The package disappears from the client’s account, and they cannot use it to book further sessions.
Q: How long does a refund take?
Refund processing depends on Stripe standard processing payments (typically 5–10 business days).
Q: Can clients cancel packages themselves?
No. Only the provider (you) can cancel a package from the Sales tab.
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