Sometimes a client might miss an important email – a booking confirmation, follow-up, or review request email.
With the new “Resend Email” feature, you can now easily resend any email to your client directly from the CRM.
What This Feature Does
The Resend Email option lets you re-deliver an existing email that was already sent to your client.
You can use it if:
- Your client says they didn’t receive the first email.
- You’ve updated the client’s contact details.
- You simply want to re-send a message for clarity or record-keeping.
Fluum will handle the resend automatically using the platform’s built-in email intention system, ensuring that the message is delivered safely and logged in your CRM.
Where to Find It
- Go to your CRM.
- Open a specific Client Profile.
- Click on the Emails tab.
- You’ll see a list of all emails sent to that client – including confirmations, reminders, and follow-ups.
- On the top right corner, click the “Resend Email” button.
How It Works
When you click “Resend Email”, you’ll see a confirmation popup:
“Do you really want to resend this email to your customer?”
Once confirmed:
- The system automatically re-sends the same email to the client using the email intention system.
- A timestamp (
resentAt) is added to both the original and new email records inside your CRM. - You’ll be able to see exactly when the resend happened.
To avoid spam or accidental multiple sends, there’s a 5-minute cooldown period between resends.
That means you can only resend the same email again after 5 minutes.
Cooldown & Safety Rules
To ensure a great client experience (and avoid inbox overload), Fluum enforces a cooldown system:
- You can only resend the same email once every 5 minutes.
- If you try to resend again sooner, you’ll see a message like:“You can resend this email again in a few minutes.”
This keeps your communication professional, safe, and compliant.
What You’ll See in the CRM
After resending:
- The email will stay listed in the Emails tab under that client.
- A small indicator (e.g. Resent at 15:34 – Oct 20, 2025) will appear under the email details.
- If applicable, the system will show when you can resend again (e.g. Available to resend in 3 minutes).
Frequently Asked Questions
1. Can I resend any type of email?
Yes — you can resend any system-generated email (e.g. booking confirmation, reminders, or aftercare) visible in the Emails tab.
2. Will the client see it’s a resend?
No. The client receives the same email as before — it looks identical to the original message.
3. How long do I have to wait before resending?
There’s a 5-minute cooldown between resend attempts to prevent spam or duplicate deliveries.
4. Can I edit the email before resending?
Not yet. This feature resends the exact same version of the email that was originally sent.
(Editable resend options may come in the future.)
5. Will the resend appear in my CRM history?
Yes. Both the original email and the resent one are logged with their timestamps.
You’ll see a “resentAt” date attached for tracking.
6. What if the resend fails?
If an email fails to send (e.g. due to an invalid email address), you’ll receive a notification so you can update the client’s contact details.
Summary
The Resend Email feature gives you more control and flexibility in managing communication with your clients.
It ensures important messages never get lost — while keeping your CRM tidy and compliant.
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