Fluum’s AI goes beyond generic prompts. By uploading your own brand documents, client notes and offerings, you can build a personalised knowledge base that informs every recommendation the platform makes. This article explains how the knowledge base works, what differentiates Fluum’s AI from standard models, and provides practical tips for solopreneurs on making the most of this feature.

What Is the Fluum Knowledge Base?

Most AI tools generate copy or suggestions based solely on general internet data or pre‑trained models. Fluum’s approach is different. When you upload your own documents – such as brand guidelines, FAQs, T&C, Offerings, intake forms & client notes – they become part of a private knowledge base. The AI references this material to craft content that matches your voice and processes. For example:

• Brand docs – Upload your tone of voice guide, vocabulary list or visual style references. Fluum can then align its writing suggestions with your brand identity. If you’re on the Grow plan, you can also customise automated booking confirmations and reminders with your logo, colours and personalised thank‑you messages.
• Client notes – Store notes from past sessions or discovery calls. The AI can summarise them into actionable next steps or draft follow‑up emails that feel personal, not generic.
• Templates – Turn common replies into reusable templates. Saving these in Fluum keeps your tone consistent across communications and speeds up responses.

By centralising these assets, Fluum’s AI learns your preferences and produces outputs that are tailored to you – whether you’re drafting social media posts or preparing contracts.

How Does the AI Use My Knowledge Base?

Fluum’s underlying large language models come from OpenAI, so the core LLM layer itself is not proprietary. What sets Fluum apart is the business logic layer built on top of the LLM:

1. Hand‑made dataset – Your uploaded documents and templates form a curated dataset. The AI references this to learn your brand voice, preferred phrases, and specific workflows. For instance, you can provide a short style guide with preferred and banned words, ideal sentence length, and tone instructions; then ask Fluum AI to check each draft against these rules.
2. Real‑time integrations – The AI can access your bookings, CRM records and sales data to provide relevant suggestions. This means recommendations reflect real client behaviour rather than static examples.
3. Optimised prompts – Fluum wraps your inputs in carefully designed prompt templates. These instructions tell the AI exactly how to use your knowledge base and what output format to return, ensuring consistent, high‑quality results.
4. Action protocol (coming in Q42025 ) – Fluum is developing an action layer that will allow the AI to perform tasks on your behalf, such as updating listings or sending follow‑ups. Combined with your knowledge base, this will further personalise automation.

Together, these elements transform generic LLM power into a bespoke assistant that speaks your language.

Uploading and Organising Documents

Uploading content to your knowledge base is straightforward:

1. Gather your materials – Collect brand guidelines, sample emails, contract clauses, programme outlines or FAQs. Anything that captures your tone, policies or structure is useful.
2. Navigate to the Knowledge Base – From your dashboard, go to Settings > Knowledge Base (coming soon for all plans). Here you can upload files in common formats (PDF, DOCX, text, etc.).
3. Tag and organise – Assign tags like “Brand Voice,” “Templates,” “Client Onboarding” or “Legal” so the AI can find the right material. Add short descriptions or notes where needed.
4. Update regularly – As your business evolves, refresh your documents. New testimonials, updated policies or revised pricing sheets all make the AI’s outputs more accurate over time.

Tips for Maintaining a Clean Knowledge Base

• Start small – Focus on high‑impact documents first (style guide, core service descriptions). You can always expand later.
• Create a naming convention – Keep file names clear (e.g. Brand_Guide_v1.pdf, Discovery_Call_Template.docx). This makes tagging easier.
• Review duplicates – Consolidate similar documents to avoid conflicting information.

Evaluating the Knowledge Base: Practical Scenarios for Solopreneurs

When evaluating how well Fluum’s knowledge base personalises AI outputs, try these scenarios during your trial:

Scenario	What to Upload	What to Test
Brand voice alignment	A style guide outlining tone, vocabulary, and banned words	Ask Fluum AI to draft a social post and check if it follows your guidefluum.ai. Then edit your guide and see how the output changes.
Client follow‑ups	Example follow‑up emails and call summaries	Have the AI draft a follow‑up after a mock session. Compare the result to your existing templatesfluum.ai.
Contract & form automation	Standard agreement clauses and intake questions	Use the AI to generate a contract for a new client. Confirm that your clauses and questions are included and that reminders are customisedhelp.fluum.ai.
Marketing campaigns	Sales page template or product description	Request a launch email sequence. Check whether the AI uses your preferred structure and highlights the right benefits.

These tests will show how effectively the AI learns from your knowledge base and adapts to your brand.

Example Use Cases for Solopreneurs

Below are examples of how different professionals might leverage a knowledge base to personalise AI outputs:

• Life coach – Upload a client intake form, a list of coaching frameworks and testimonials. The AI can summarise sessions, suggest next‑step questions and draft case studies that mirror your coaching style.
• Yoga instructor – Provide class sequences, posture descriptions and a waiver template. Fluum AI can generate class descriptions, modify flows for different skill levels, and customise reminder emails with posture tips.
• Consultant or strategist – Store proposal templates, pricing models and report structures. The AI can build bespoke proposals using your structure and align recommendations with your methodology.
• Therapist – Upload consent forms, confidentiality agreements, and reflection questions. Fluum ensures documents are attached during booking and drafts session summaries using sensitive, empathetic languagehelp.fluum.ai.
• Digital product creator – Save sales pages, product descriptions and launch checklists. The AI can draft ads and upsell scripts that match your previous launches.

Key Takeaways

• Your knowledge base shapes AI outputs – Uploading brand documents, templates and notes trains Fluum’s AI to reflect your voice and processes. Even small touches like customised email reminders and follow‑ups can enhance client trust and professionalismhelp.fluum.ai.
• The secret sauce is in the business logic layer – Fluum uses OpenAI models for its core language capability, but it’s your data, integrated in real time, that makes the AI a true co‑founder.
• Start with essential documents and iterate – You don’t need a library of material to benefit. Begin with a style guide and a few templates, then expand as you see what the AI does well.

By investing time in building and organising your knowledge base, you’ll turn Fluum AI from a generic assistant into a personalised partner that understands your brand and helps you scale with confidence.